PixelPad

PIXELPAD SUPPORT

How can we help?

PixelPad works without an account. For the fastest help, include your device model, iPadOS version, app version, and the steps that led to the issue.

Email PixelPad Support

Support and privacy contact: [email protected]

Quick help

Find your projects

Projects are stored locally in PixelPad. Open the project gallery to rename, duplicate, delete, import, or export a project package.

Protect your work

Export important projects as .pixelpad packages and save them in Files or another location you control.

Export artwork

Use Export in the editor for PNG, animated GIF, or a sprite sheet. GIF transparency is limited to fully transparent or fully opaque pixels.

Change language

Open Settings and choose English or 한국어. The change is applied immediately and remembered for the next launch.

Before emailing

  1. Confirm that your iPad has enough available storage.
  2. Export a project backup if the project still opens.
  3. Restart PixelPad and try the same action once more.
  4. Do not attach private artwork unless it is necessary to diagnose the issue.

PixelPad support will never ask for your Apple ID password, device passcode, or payment information.

한국어 지원

도움이 필요하신가요?

PixelPad는 계정 없이 동작합니다. 문의할 때 사용 중인 기기, iPadOS 버전, 앱 버전과 문제가 발생한 순서를 함께 적어주시면 더 빠르게 확인할 수 있습니다.

한국어로 이메일 문의

지원 및 개인정보 문의: [email protected]

중요한 프로젝트는 먼저 .pixelpad 파일로 내보내 Files 앱 등에 백업하세요. 문제 확인에 꼭 필요하지 않다면 개인 작품을 첨부하지 않아도 됩니다.